FAQs
What is the Snail Mail Club?
The Snail Mail Club is a monthly subscription that brings a little piece of magic to your mailbox. Every month you’ll receive exclusive stickers, stationery, and the next chapter of the Thistle Academy story.
What do I receive every month?
* Exclusive sticker sheet
* Vinyl stickers
* The next chapter of the story
* Magical paper goodies
* Monthly surprises
How much does it cost?
€ 10.90 per month (shipping included)
When am I charged?
Your first payment is taken when you subscribe.
After that, your subscription renews automatically on the 1st of each month.
When are the letters shipped?
Your first letter will be shipped the nearest days after you subscribe. Then we ship all monthly letters during the first 10 days of each month.
Do the letters have tracking?
No.
All Mail Club letters are sent as regular international mail without tracking. This helps keep the subscription affordable for everyone.
What does the shipping email mean?
The shipping notification means your letter has been posted, not delivered.
Once we mail your letter, out website automatically sends you a shipping confirmation.
How long does delivery take?
* Europe: approximately 1–3 weeks
* USA & Canada: around 2–6 weeks
* Australia & New Zealand: around 3–6 weeks
Delivery times may vary depending on your local postal service.
What if my letter doesn’t arrive?
Please don’t worry if your letter hasn’t arrived after two weeks.
International mail can take several weeks to reach some countries.
If your letter seems unusually delayed, simply send us an email and we will be happy to help.
Can I join in the middle of the story?
Yes!
If you join later, you’ll receive the current month’s chapter in print, and access to audio versions of the previous chapters so you won’t miss the story.
Can I cancel anytime?
Yes! You can cancel your subscription at any time or put it on pause if you need a little break. There are no long-term commitments, and you’re always welcome back whenever you’re ready.
Can I update my address?
Of course! You can update your shipping address yourself through your subscription account, or simply send me an email and we will be happy to update it for you.
Still have a question?
Feel free to email us anytime.
We are always happy to help.